Frequently Asked Questions (FAQs)
1. What types of products do you offer?
A: We specialise in custom-engraved gifts, offering personalised pieces designed to celebrate life’s special moments. From unique keepsakes to elegant décor and functional accessories, each item is crafted with care. We also create a range of handcrafted and laser-cut products, giving you beautiful, one-of-a-kind items perfect for gifting or enhancing your own space.
2. Do you provide international shipping?
No, at this moment we do not ship international. We provide our services purely within the EU countries
3. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase of products, provided the product is in its original condition and packaging. Note!! Personalised products are not included in this policy. Please visit our Returns & Exchanges page for full details.
4. Are your clocks covered by a warranty?
Yes, all our products come with a 1-year warranty that covers manufacturing defects. For more information, check our Warranty Policy page.
5. Can I customise a product design?
Yes, we offer custom design services, we also have an extensive collection to cater to various preferences and styles. Every product is different, but we strive to accomodate all requests.
6. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions to track your package.
7. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other popular payment gateways.
8. How can I contact customer support?
You can reach us through our Contact Us page. We’re happy to assist with any inquiries!